E-commerce
AI chat agent for online stores and D2C brands
Shoppers leave when a simple question goes unanswered. An AI chat agent answers product, size, delivery and return questions at once, so more visitors feel sure enough to buy.
The chat opens in a new tab. No sign-up needed.
What visitors ask a online store website
The same questions arrive every day, often outside office hours:
- Which size should I order?
- Do you deliver to my pin code?
- How long does delivery take?
- Is cash on delivery available?
- What is your return policy?
- Do you take bulk or corporate orders?
What the AI chat agent does
- Answers product, size and material questions from your catalogue details
- Explains delivery areas, delivery time and payment options as per your policy
- Explains returns and exchanges in plain words
- Collects details for bulk, corporate or custom orders
- Passes complaints and order problems to your support team
Example chat
Visitor: Do you take bulk orders for corporate gifting?
AI chat agent: Yes, we take bulk orders for gifting. How many pieces do you need, and by which date?
Visitor: About 200, by the 15th
AI chat agent: Noted. May I have your name and mobile number? Our team will send options and a quote.
Illustration: not a real customer chat
How each lead reaches your team
When the visitor shares a name and mobile number, the lead is saved with the full conversation and the page they started on. Your team sees what the person asked and what they are looking for, so the call back can start where the chat ended.
Good rules to set
- Answer from your published policies on delivery, returns and payment
- Order-specific problems go to your support team
- Collect bulk and custom order enquiries as leads
Other businesses
Builders and brokers
Project questions, buyer details and site visit requests, any time of day.
EducationSchools, colleges, coaching
Fees, admissions and documents answered, enquiries passed to counsellors.
HealthcareClinics and hospitals
Doctors, timings and services answered, appointment requests to the front desk.
AutomobileCar and bike dealers
Models, variants and test drives answered, warm buyers handed to sales.
Questions people ask
Can the AI chat agent track orders?
Order tracking needs a connection to your order system, which depends on your setup. Without it, the chat agent can explain your delivery process and pass the order number to your support team.
Will it recommend products?
It can suggest products from the catalogue details you share, for example by size, use or budget, and point the visitor to the right page.
Can it collect bulk order enquiries?
Yes. When a visitor asks about bulk, corporate or custom orders, it asks for quantity, timeline and contact details and passes the enquiry to your team.
Have a question about AI chat agents?
Ask our AI agent. It replies in seconds, at any time of day.
Prefer a call back?
Leave your name and number. Our team will call to understand your business and explain how an AI chat agent could work for you.
- No payment or commitment
- Your details are used only to reply to your enquiry
- Or chat with our AI agent right now